Main Office
Stop by our Gonzales Service Center to see a hands-on demonstration of our LightWave TV service.
Gonzales Service Center
Main Office Lobby
913 S. Burnside Avenue Gonzales, Louisiana 70737
Toll Free
(800) 621-4211
Phone
(225) 621-4300
Hours
Monday-Friday 8am-6pm
Saturday 10am-2pm
Live Chat
Residential Customers
Account/Billing Support
Technical Support
Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm
Business Customers
Account/Billing Support
Technical Support
Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm
Residential Customer Service
Toll Free
(800) 621-4211
Phone
(225) 621-4300
Hours
Monday-Friday 7:30am-5:30pm
Saturday 9am-1pm
Business Customer Service
Toll Free
(866) 625-4100
Phone
EATEL Business Support (225) 621-4100 Data Center & Cloud Support (225) 621-4100
Email Us
Chat With Us
Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm
Data Center Support
Data Center & Cloud Support
NOC:
24/7 Support
(225) 621-4100
Internet Service Technical Support
Phone
(225) 621-4466
Hours
Monday-Friday 7am-11pm
Saturday 7am-10pm
Sunday 8am-10pm
Repairs
Phone
(225) 621-4288
Hours
Monday-Friday 7am-11pm
Saturday 7am-10pm
Sunday 8am-10pm
Payments
913 S. Burnside Avenue Gonzales, Louisiana 70737
Phone
Credit cards payments: (225) 621-4300
Hours
Monday-Friday 7:30am-5:30pm
Saturday 9am-1pm
Payments may also be made online.
Advertising, Media, and Public Relations
Other Contacts
Cable Location
To locate cable lines:
Phone
(800) 272-3020
Webmaster
Email us regarding this website
Closed Captioning Contacts
Reporting Immediate Closed Captioning Operational Issues:
Stephanie Harris, Customer Support Manager
Phone
225-743-7034
Fax
225-647-9648
Closed Captioning Written Complaints:
Stephanie Harris, Customer Support Manager
913 S. Burnside Ave. Gonzales, LA 70737
Phone
225-743-7034
Fax
225-647-9648
Email: Stephanie.harris@eatel.com
