Contact

Customer Service


Main Office


For the safety of our employees, our Service Center will be closed on Saturday, July 13th, 2019.

Our phone lines will be open.


Stop by our Gonzales Service Center to see a hands-on demonstration of our LightWave TV service.

Gonzales Service Center

Main Office Lobby

913 S. Burnside Avenue Gonzales, Louisiana 70737

Get Directions

Toll Free

(800) 621-4211

Phone

(225) 621-4300

Hours

Monday-Friday 8am-6pm
Saturday 9am-1pm


Residential Customer Service

Toll Free

(800) 621-4211

Phone

(225) 621-4300

Hours

Monday-Friday 7:30am-6:00pm
Saturday 9am-1pm

Email Us


Chat With Us

Account/Billing Support

Technical Support

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm


Business Customer Service

Toll Free

(866) 625-4100

Phone

EATEL Business Support (225) 621-4100 Data Center & Cloud Support (225) 614-3800

Email Us


Chat With Us

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm


Data Center Support

Data Center & Cloud Support

NOC:
24/7 Support
(225) 214-3800



Internet Service Technical Support

Phone

(225) 621-4466

Hours

7 Days a Week 7am-10pm

Email Us


Chat With Us

Chat hours:
7 Days a Week: 7am-10pm


Repairs

Phone

(225) 621-4288

Hours

7 Days a Week 7am-10pm

Email Us


Chat With Us

Chat hours:
7 Days a Week: 7am-10pm


Payments

913 S. Burnside Avenue Gonzales, Louisiana 70737

Get Directions

Phone

Credit cards payments: (225) 621-4300

Hours

Monday-Friday 7:30am-6:00pm
Saturday 9am-1pm

Payments may also be made online.


Advertising, Media & Public Relations

Tiffany Rhodes, Communications Manager

Phone

225-621-4714


Other Contacts

Cable Location

Phone

To Locate cable lines 800-272-3020

Webmaster

Email us regarding this website


Closed Captioning Contacts

Reporting Immediate Closed Captioning Operational Issues:

Stephanie Harris, Customer Support Manager

Phone

225-743-7034

Fax

225-647-9648


Closed Captioning Written Complaints:

Stephanie Harris, Customer Support Manager

913 S. Burnside Ave. Gonzales, LA 70737

Phone

225-743-7034

Fax

225-647-9648

Report an Outage