Television Returning Your Set Top Boxes

Returning Your Set Top Boxes

If you have changed the number of boxes in your home or are cancelling TV service with us, the set top boxes that power the service will need to be returned.

Please bring your devices to your local EATEL service center and hand them to a customer service representative. The EATEL service center is located at:
913 S. Burnside Avenue
Gonzales, LA 70737

If you are having difficulty getting to the service center, please contact one of our customer service representatives and we will make shipping arrangements for the devices.

Please note that failure to return your set top box may incur additional charges to your account.

EATEL's Customer Support Center

Local: 225-621-4288
Outside Local Area: 1-866-647-4288
Contact us online.
Or chat live with a representative. (During regular business hours.)