Our Fiber Network TV customers are less likely to lose service during a hurricane because our 100% fiber network that is mostly underground. Even in the event of a power outage, most of our Fiber Network customers can power their EATEL-installed Battery Backup Unit (BBU) with a generator and still have phone, TV and Internet service.
LightWave TV customers: Be sure to power your Residential Gateway Unit (RGU), shown here on the right, and any set-top boxes in addition to your TV(s) to power your LightWave TV service.
IMPORTANT NOTE: Electronic devices such as cordless phones, TVs, desktop computers, wired and wireless routers will not work even if the BBU is powered and functioning properly, since they require their own supply of electricity. These devices must be plugged into a generator or other power source to operate. A traditional corded phone that connects only to a phone jack (and not an electrical outlet) will work if the BBU is powered and functioning properly. (See “check the BBU lights” below.)
If you have any questions about connecting your EATEL services during a power outage, please call 621-4300.
† Most of our Fiber Network customers can connect their BBU to an external generator to use phone, TV and Internet services. EATEL is not responsible for any loss or damage of any kind due to power surges or other issues related to generator use. Never run a generator indoors. Follow generator manufacturer’s instructions for proper use. EATEL's Fiber Network is available in select areas of Ascension and Livingston parishes. If you have connected the power cord from the generator to your BBU and services are still unavailable, please contact EATEL at 621-4300.