Television Battery Backup Unit (BBU)

Battery Backup Unit (BBU)

FiberEdge TV customers are less likely to lose service during a hurricane because our 100% fiber network that is mostly under ground. Even in the event of a power outage, most FiberEdge customers can power their EATEL-installed Battery Backup Unit (BBU) with a generator and still have phone, TV and Internet service.

About the BBU

  • The BBU is most often a cream-colored box (like the one pictured here), installed near your computer or home alarm panel, in a laundry room or closet. Or, some EATEL customers may have a gray-colored BBU located outside their home. Click here to see all EATEL-installed BBUs. (Note: each customer has only one BBU.)
  • If you have difficulty locating your BBU, call us at 621-4300 and we will help you find it.
  • To conserve power during an outage, the BBU will power your phone service ONLY until the internal battery is depleted—unless it is connected to a generator or other power source.
  • If connected to a generator the BBU will power all FiberEdge services – Phone, TV and Internet.†

LightWave TV customers: Be sure to power your Residential Gateway Unit (RGU), shown here on the right, and any set-top boxes in addition to your TV(s) to power your LightWave TV service.

IMPORTANT NOTE: Electronic devices such as cordless phones, TVs, desktop computers, wired and wireless routers will not work even if the BBU is powered and functioning properly, since they require their own supply of electricity. These devices must be plugged into a generator or other power source to operate. A traditional corded phone that connects only to a phone jack (and not an electrical outlet) will work if the BBU is powered and functioning properly. (See “check the BBU lights” below.)

How to connect your BBU to a generator

  1. Locate the BBU inside or outside your home.
  2. It is most often installed near your computer or home alarm panel, in a laundry room or closet. Click here to see all EATEL-installed BBUs. (Each customer has only one BBU.)
  3. Run an extension cord from your generator to the BBU and plug it in.
  4. Check the BBU lights.*
    If the “AC” and “Output” lights are green, the BBU is powered and functioning and your TV, Internet & phone services are connected. (See below for additional details about the BBU indicator lights.)



Understanding the BBU indicator lights

(Inside BBU only.)

If you have any questions about connecting your EATEL services during a power outage, please call 621-4300.

† Most FiberEdge customers can connect their BBU to an external generator to use phone, TV and Internet services. EATEL is not responsible for any loss or damage of any kind due to power surges or other issues related to generator use. Never run a generator indoors. Follow generator manufacturer’s instructions for proper use. FiberEdge available in select areas of Ascension and Livingston parishes. If you have connected the power cord from the generator to your BBU and services are still unavailable, please contact EATEL at 621-4300.