Phone FAQs

Can I prevent unauthorized changes in my selection of long distance service providers?

Yes, EATEL can "freeze" your current long distance company to prevent any unauthorized changes. With this freeze, EATEL will not change your long distance service provider without your explicit authorization. Download and complete our PIC Freeze Form to freeze your long distance service.

What are my options for listing my phone number in the telephone directory?

You can opt for either a non-listed number or a non-published number for a small monthly fee. A non-listed phone means your name and phone number do not appear in the telephone directory, but is available by request from directory assistance. A non-published number means your name and phone number do not appear in the directory, nor can it be obtained through directory assistance.

What is EATEL's Inside Wire Protection Program?

Residential and small business customers can have worry-free phone service for a small monthly fee. By subscribing to this plan, you can avoid a service charge if the problem is in your inside wiring or jacks. Without EATEL's Inside Wire Protection Program, the indoor phone service repairs are your responsibility

How does the expanded local calling area (LOS) with your Voice Plus or Voice Unlimited service plans work?

Voice Plus and Voice Unlimited includes expanded local calling area (LOS). Voice Plus includes expanded area local calling up to a $25 credit towards your Local Optional Service (LOS) cap and tolls. Voice Unlimited includes expanded area local calling up to a $35 credit towards your Local Optional Service (LOS) cap and tolls. Overages will appear in the local tolls section of your bill. For specific information about calling areas, see our Long Distance Support Section.

Is EATEL Phone Service compatible with 911?

Yes. In fact, unlike cell phones which only provide 911 operators with latitude and longitude coordinates that have to be translated into a “best guess” location, when you dial 911 using your EATEL home phone service operators immediately see your name and exact street address.

Is EATEL Phone Service compatible with my home alarm system?

Yes. EATEL phone services if fully compatible with home alarm systems.

How does EATEL phone service reliability compare with others?

EATEL phone service is perhaps the most reliable service available in Ascension. Because our network is mostly buried underground it is much better prepared to withstand South Louisiana weather with fewer service interruptions.

How does EATEL phone service quality compare with others?

Fiber optic phone service delivers crystal-clear sound quality.

Is EATEL Phone Service the same as VoIP/cable phone service?

No. EATEL phone service is just like the traditional phone service you’ve always enjoyed, except it's carried over an all-fiber-optic network instead of a copper network like other phone companies, or coax networks like cable companies.