EATEL takes pride in keeping your service running smoothly, maintaining hundreds of miles of lines connecting thousands of homes and businesses throughout Louisiana. Once the wiring enters your house, however, it becomes your responsibility to maintain it. Repairs to this wiring could be costly unless you subscribe to EATEL's Wire Protection Plan.
With this Service Plan, for a small monthly fee, should repairs become necessary to the telephone, data and/or video wiring, modular jacks and/or outlets within your home, an EATEL technician will arrive and fix them.
Important information about Wire Protection Plan:
Under this plan, EATEL does not repair sets or equipment related to your telephone, data and/or video service, so any maintenance needs on the equipment should be referred to the vendor or supplier.
A. EATEL shall repair at no additional cost, the inside telephone, data and/or video wiring, jacks and/or outlets used to provide EATEL telephone, data or video services that serve your residence. This service is defined as consisting of the necessary adjustments and repairs of the inside wiring, jacks, and/or outlets including but not limited to the following:
B. Maintenance service covered by this plan SHALL NOT INCLUDE the following:
C. Customer shall provide safe and adequate working space, heat, light, ventilation, electric current and outlets for use by EATEL at no charge to EATEL.
D. Once Customer subscribes to EATEL’s Wire Protection Plan, there is a 30-day waiting period before maintenance coverage begins.
A. Current monthly recurring maintenance charges:
A. All terms and conditions for Wire Protection Plan are subject to change uponthirty (30) days written notice.
Customer Requested Premise Work
A. EATEL will install new inside wiring, jacks, and/or outlets or repair sub-standard wiring not covered under this plan if the customer agrees to pay all appropriate premise work charges. To find out the premise work charges, you can call our business office at (225) 621-4300 or 1-800-621-4211.