General Terms & Policies Accessibility

Accessibility

In EATEL’s ongoing efforts to make our services accessible for all customers, we offer video programming and closed captioning services designed to meet the needs of individuals who are blind or visually impaired.

Video Programming

EATEL offers customers who are blind or visually impaired a voice accessible high-end set top box at the same cost as non-accessible set top boxes. The voice accessible set-top box provides access to our cable programming through audible navigation functions including:

    Channel/program selection Configuration - setup Configuration - CC options
    Display configuration info Input selection Display channel/program information
    Configuration - CC control Configuration - video description control
    Playback functions

The box provides accessible power and volume functions and access to closed captioning.

Service Required

There is no additional cost for voice accessible set-top boxes. The voice accessible set top box does require LightWave TV service in order to function. If a conversion to LightWave TV is required in order to make service accessible, EATEL will provide any necessary upgrade to LightWave TV at no additional cost to customer. For customers with existing set-top boxes, the voice accessible set-top boxes will be priced the same as the non-accessible options currently available. Customers who wish to utilize additional capabilities of the set-top box, such as DVR service, or who wish to add premium channels to their cable service, may request those functions or channels at an additional cost.

Demonstrated Need

The voice accessible set-top box is available to customers who have a demonstrated need for visually impaired video accessibility. EATEL reserves the right to request demonstrated need in cases where it is allowed to do so by law. If proof of demonstrated need is requested, customer will be asked to provide proof such as: proof of participation in a nationally established program for individuals who are blind or visually impaired (such as the National Library Service’s talking books program), a letter from the Social Security Administration, or documentation from any professional or service provider with direct knowledge of the disability (such as a social worker, school teacher, or medical provider).

Ordering the Device

To order a voice accessible set-top box, please contact our customer service department at (225) 621-4300 or visit our main office at 913 S. Burnside Ave., Gonzales, LA 70737 between the hours of 8 am to 6 pm Monday through Friday and 10 am to 2 pm on Saturday.
Live chat is also available during the hours posted on our website.
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Contact Us

The EATEL customer support team is available to answer questions or resolve any issues you may be experiencing in accessing our services.

    Customer Service: (985) 693-0123

Concerns

EATEL is committed to providing video programming services designed to meet the needs of individuals who are blind or visually impaired. If you have questions or concerns or would like to provide feedback, please contact us by phone, mail, fax, or email using the following contact information:

    Janet S. Britton, General Counsel

    Phone: (225) 621-4494
    Address: 913 S. Burnside Ave., Gonzales, LA 70737
    Fax: (225) 647-7927
    Email: Janet.Britton@eatel.com

As of December 20, 2018