As life goes online during the COVID-19 pandemic, EATEL, RTC and Vision Communications have announced safety precautions to protect their customers and employees. Starting today (Wednesday), the companies will close its seven service centers to walk-in customers for at least two weeks. These locations include Gonzales, Plaquemine, Larose, Reserve, Paulina, Thibodaux and Laplace.
All locations will have a dropbox available for check or money order and payments can also be made over the phone, online or by mail. In addition, Gonzales and Larose locations will have a drive-through available to all customers. No customers will be disconnected as a result of nonpayment during this time.
The companies have announced that they will follow guidance and initiatives aimed to keep customers connected to vital services. These initiatives include the Louisiana Public Service Commission's COVID-19 Executive Order as well as the Keep America Connected Pledge, an initiative unveiled by the Federal Communications Commission in an attempt to ensure that everyone across the nation has reliable broadband and telephone connectivity during these uncertain times.
As a critical service provider to local communities, the companies pledged, for the next 60 days, not to terminate any services to residential or small business customers who can’t pay their bills due to complications from the pandemic.
“It’s always been our mission to deliver high quality, reliable connectivity to our customers. With social distancing, remote work and online learning in place it’s now more important than ever,” says Josh Descant, President of EATEL. “I don’t want anyone to lose connectivity during these unprecedented times. We are here to support our communities in times of need. We have the tools, technology and infrastructure to support this increased demand.”
“As a Louisiana company, we've weathered many storms and there's one thing we know - our networks, our people and our communities are resilient,” adds Descant. “We will continue to deliver you the service you depend on to keep you connected to the world.”