Television Frequently Asked Questions

Frequently Asked Questions

How much does it cost?

All LightWave TV pricing and order online information can be found here.

How is it different than my current TV service?

LightWave TV is one of the most advanced TV technologies in the country. Learn more about all of the features here. LightWave TV offers great new features like Multi-Room DVR, an improved program guide, advanced searching and a host of others.

Will it work with my existing cable/FiberEdge TV outlets?

Yes.

Where can I learn how to use all the new LightWave TV features?

You can download our LightWave TV User Guide here.

How long will it take to install LightWave?

It varies for each customer. We reserve a 3-hour time slot for each new LightWave TV installation.

Will you be installing new equipment?

Yes. LightWave TV requires the use of new set-top boxes, as well as some additional new equipment that will be installed inside your home.

Can I install it myself?

The system requires one of our highly trained and skilled service technicians to ensure you have the best possible LightWave TV experience. Consumers can’t install the systems themselves.

Where can I see a demo of LightWave TV in person?

Visit one of our showrooms: 913 S. Burnside Ave in Gonzales or 17188 Airline Highway, Suite D in Prairiville.

Can I keep my current DVR recordings?

Unfortunately, no, so be sure to watch everything that you haven’t yet viewed before your LightWave TV installation.

How can I access my recording schedule remotely?

By visiting www.eatel.net, and logging in the LightWave TV module using your eatel.com username and password. If you haven’t yet registered, you can do so here.

Will the channel lineup be the same as FiberEdge TV?

Yes, with the addition of more HD channels. See the complete LightWave TV channel lineup here.

What new HD channels are available with LightWave TV?

View complete LightWave TV HD channel lineup here.

Is the LightWave remote different than my current remote?

Yes. Learn about the new remote here.

Do I need a set-top box on every TV?

Yes, if you want access to all 235 digital and HD channels, and if you order Multi-Room DVR service. If you just want the 74 Basic Plus channels, then you do not need to connect your TV to a set-top box.