Before submitting this form,
please check that all phone receivers are on the hook. Also, check that
the bell adjustment has not been turned to a "low" or "off" position. Check
that all cords are securely plugged into the telephone and wall outlet(s).
Take a known working telephone and plug it into the test jack in the Demarc,
also called a Network Interface Device (or NID). Step-by-step instructions
for locating and testing your Demarc are provided in our Troubleshooting
Your Phone Service online guide
If your problem(s) still exist, please complete and submit the form below.
If you require immediate assistance, please contact our customer support center at 225-621-4288 or 1-866-647-4288 (toll free).
If you are experiencing a problem or outage with your Internet or e-mail service, please visit our EATEL.net Technical Support Center before submitting this form.