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Reporting A Problem With Your Service

Before submitting this form, please check that all phone receivers are on the hook. Also, check that the bell adjustment has not been turned to a "low" or "off" position. Check that all cords are securely plugged into the telephone and wall outlet(s). Take a known working telephone and plug it into the test jack in the Demarc, also called a Network Interface Device (or NID). Step-by-step instructions for locating and testing your Demarc are provided in our Troubleshooting Your Phone Service online guide.

If your problem(s) still exist, please complete and submit the form below.

If you require immediate assistance, please contact our customer support center at 225-621-4288 or 1-866-647-4288 (toll free).

If you are experiencing a problem or outage with your Internet or e-mail service, please visit our EATEL.net Technical Support Center before submitting this form.

Name (as listed on account):
Phone number experiencing problem or disruption (if applicable):	(include area code)
E-mail address experiencing problem or disruption (if applicable):
Physical address of affected service:
Address:
City:
State:

I am experiencing problem(s) with the following service(s) and/or feature(s) (please select all that apply):
Phone line/circuit trouble
Digital TV service
Long distance calling
Long distance authorization/project codes
800, 888, 877 number(s)
Calling feature(s)
Internet/e-mail service

Description of problem/
disruption of service:

Contact name (if different than name on account):
Preferred contact method:
Daytime phone
Evening phone
Mobile phone
E-mail address:

*Our goal is to respond to your request within a 24-hour period. However, a 48-hour period may be required if your request is submitted on weekends, holidays or other similar non-business days.

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