General Terms & Policies Network Management Policy

Network Management Policy

Updated September 2, 2016

EATEL ("EATEL" or "Company") provides this Policy in order to disclose its network management practices in accordance with the FCC's Open Internet Rules. Information about EATEL's other policies and practices concerning broadband are available at this website, www.eatel.com ("EATEL Website").

EATEL manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. EATEL wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.

EATEL manages its network for a number of reasons, including optimization, as well as congestion- and security-protocol-management. EATEL's customers generally will not be impacted by the protocols and practices that EATEL uses to manage its network.

EATEL's Network Management Practices

EATEL uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Such management tools and practices include the following:

I. Managing Congestion

EATEL periodically monitors the connections on its network in the aggregate to determine the rate of utilization. If congestion emerges on the network, EATEL will engage in the re-routing of Internet traffic to relieve congestion. In order to reduce instances of congestion, EATEL adds capacity to its network when utilization has reached a level of at least 80%. On our core and access networks, EATEL may increase capacity by adding FTTH nodes, transport, Internet aggregation routers and bandwidth, as needed.

On EATEL's network, a ll customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on EATEL's network.

Customers using conduct that abuses or threatens the EATEL network or which violates the company's Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.

EATEL's network and congestion management practices are ‘application-agnostic', based on current network conditions, and are not implemented on the basis of customers' online activities, protocols or applications. EATEL's network management practices do not relate to any particular customer's aggregate monthly data usage.

II. Network Security

EATEL knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes.

As its normal practice, EATEL does not block any protocols, content or traffic for purposes of network management except that the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. EATEL also has a port filtering policy aimed at reducing the spread of computer-related viruses and protecting your computer from intruder access.

Except as may be provided elsewhere herein, EATEL does not currently engage in any application-specific behaviors nor does it employ any device attachment rules for its network.

III. Monitoring Schedule

EATEL checks its usage logs on a weekly basis to determine utilization on its network. When utilization reaches 80%, EATEL adds capacity or reroutes traffic to relieve congestion. EATEL also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, EATEL provides notification to the customer via email or phone. If a violation of EATEL's policies has occurred and such violation is not remedied, EATEL will seek to suspend or terminate that customer's service.

IV. Network Management Technology

EATEL employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:

  • network graphing solutions;
  • latency measurement software;
  • bandwidth and performance measurement platforms; and
  • Rapid Problem Identification (RPI) technologies monitoring endpoint to endpoint interactions

V. Service Descriptions

EATEL offers broadband service over ADSL and FTTH facilities. The following is a list of EATEL's service tiers:

Residential Tiers Down Up
Copper Essential 768 Kbps 512 Kbps
Copper Lite 1.5 Mbps 512 Kbps
Copper Standard 4 Mbps 512 Kbps
Fiber Essential 5 Mbps 2 Mbps
Fiber Lite 15 Mbps 5 Mbps
Fiber Standard 50 Mbps 25 Mbps
Fiber Premium 100 Mbps 50 Mbps
Fiber Ultimate 150 Mbps 50 Mbps
Fiber Gig 1 Gbps 1 Gbps
Business Tiers Down Up
Copper Standard 2 Mbps 384 Kbps
Copper Standard Plus 4 Mbps 512 Kbps
Copper Premium 8 Mbps 768 Kbps
Fiber 5MB/2MB 5 Mbps 2 Mbps
Fiber 6MB/3MB 6 Mbps 3 Mbps
Fiber 8MB/4MB 8 Mbps 4 Mbps
Fiber 12MB/6MB 12 Mbps 6 Mbps
Fiber 30MB/15MB 30 Mbps 15 Mbps
Fiber 50MB/25MB 50 Mbps 25 Mbps
Fiber 60MB/30MB 60 Mbps 30 Mbps
Fiber 100MB/50MB 100 Mbps 50 Mbps
Fiber 150MB/50MB 150 Mbps 50 Mbps
Fiber 1 GB/100MB 1 Gbps 100 Mbps

EATEL also offers Metro-Ethernet service on an individual cases basis.

VI. Network Performance

EATEL makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by EATEL's network. EATEL measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets. However, customer's service performance may also be affected by one or more of the following: (1) the particular websites being accessed; (2) capacity in the public Internet beyond EATEL's network; (3) customer's computer and equipment (including wireless router); and (4) inside wiring at customer's premise.

EATEL is in the process of developing additional systems that will allow us to measure these indicators out to test points at each major network aggregation site on the edge of our last mile network. Once these systems are developed, EATEL will be able to measure system metrics on a network-wide basis and will disclose the results on its website.

VII. Specialized Services

EATEL provides Voice-over-the-Internet-Protocol (VoIP) and Internet-Protocol-Television (IPTV) services to end users. These services, also known as Specialized Services, are separated from the company's best effort Internet services on the network. EATEL uses separate layer 2 Q-in-Q VLAN tags in the access network. Layer 2 P-bits and Layer 3 DSCP markings are used to prioritize Specialized Services traffic over best effort broadband Internet traffic for the purpose of congestion management.

VIII. Commercial Terms

In addition to this Network Management Policy, patrons may also find links to the following on EATEL's website:

For questions, complaints or requests for additional information, please contact EATEL at techsupp@eatel.net