Policies ​Privacy Policy

Privacy Policy

We want you to know how we treat personal information EATEL may obtain from you as a website visitor as a part of your visit. You should also see our EATEL Internet Agreement and Terms of Use for other information concerning the use of EATEL's websites. By using any EATEL website, you accept this online Privacy Policy, our Website Visitor Regulations and other applicable policies or terms of service.

To EATEL Internet Customers

This online Privacy Policy applies to use of any EATEL website. Your services are also subject to our Internet Agreement, Acceptable Use Policy, Spamming Policy and other applicable terms and conditions of service.

EATEL has created this privacy statement in order to demonstrate our firm commitment to our customers and the privacy of the information they share with our company. This document discloses our information gathering and dissemination practices for the EATEL web site.

General

EATEL respects your ability to make informed choices about the collection and use of your personal information. For this reason, all files are strictly confidential and all information is classified. This privacy policy outlines how information that identifies you personally is used so that you can make an informed choice about using this site. The terms of this policy apply to www.eatel.com, www.eatel.net and other sites which EATEL may from time to time specify in this policy, unless different terms are given in an online or other form or contract provided to you. The web sites of EATEL subsidiaries and third party content providers may have different privacy policies and practices from those disclosed here, and we encourage you to become familiar with them.

You authorize EATEL to make inquiries and to receive information about your credit history from others and to utilize such information in its decision regarding its provision of the Service to you. You agree that EATEL may collect and disclose information concerning you and your use of the Service in the manner and for the purpose set forth herein and in EATEL's Privacy Policy. Please read the EATEL Privacy Policy.

Information Collected From This Web Site

When you visit this web site some information, such as the site that referred you to us, your IP and e-mail address, and navigational and purchase information, may be collected automatically as part of the site’s operation. This information is used to generate user profiles and to personalize the web site to your particular interests. On some occasions we may ask you to provide information on online forms. Providing information on online forms is always voluntary, and you are free to decline from completing them. If you choose not to provide requested information, however, some products and services may not be available to you.

About Cookies

When you visit the EATEL.com web site, we place a text file call a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a web site can store on your web browser. The cookie expires whenever your web browser is closed and cannot be read by any web site other than EATEL.com.

Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your telecommunication needs. As a result, cookies give you the ability to view the most accurate EATEL pricing, service, service availability and current promotions.

We do NOT use cookies to examine your surfing behavior before or after leaving this or any other EATEL web site.

Security

EATEL provides you with a secure online environment in which you can safely provide information, purchase services, and access account information. This site has security measures in place to prevent the loss, misuse, and alteration of information under our control. Information provided by you during your visits to our site is stored securely on servers separate from our web site server. We consider that information provided by you to us is sensitive and deserves to be handled with the utmost care.

Advertisers and Other Websites

We do not control the privacy policies of advertisers or websites you may link to from our websites or by using our services. You should review their websites for questions about their Internet security and privacy.

Site Registration

When registering with EATEL.com, you will be asked to provide account information. This information will be stored securely on servers separate from our web site server. If you chose to receive e-mail communications form us and later change your mind, you can remove you e-mail address from our mailing list by clicking "unsubscribe" in the e-mail received or call in to our Customer Service Center at (800) 621-4211 to op-out of e-mail communications.

Law Enforcement Information

As a provider of Internet and telecommunications services, EATEL routinely receives legal requests for customer information from government and law enforcement personnel. We also receive discovery requests in civil litigation. In all such cases, our policy is to cooperate as required by law, but to provide only such information as the law requires. This information is generally sought by subpoena served on EATEL. Under current law, many criminal subpoenas require that we not disclose or notify you of the request. Due to this fact and the volume of requests EATEL receives, we cannot assume any duty to notify you of any receipt of any legal requests. Note that the law does permit EATEL to disclose to law enforcement, voluntarily and without prior notice, customer information, including the contents of any communications, if we reasonably believe that an emergency involving danger of death or serious physical injury requires such disclosure without delay.

Internet Security - Taking Proper Precautions

Maintaining the security of your own personal computer is an important part of protecting your own privacy and of helping us protect our network and our customers' service. You should use and update regularly your antivirus software, firewall and your operating system to prevent unauthorized access by others and harm from various forms of viruses. Persons with questionable intent may utilize the Internet or email to pose as someone you trust or do business with. You should always be sure who you are dealing with before responding with personal information. To avoid these and other forms of attacks, we encourage you to visit the Federal Trade Commission (FTC) for updates and tip on protecting yourself. EATEL may take protective action related to your service or contact you directly with information from time-to-time to help with this effort.

Children's Privacy

Our websites are not directed at, or intended for use by children under the age of 13. We do not knowingly allow anyone under 18 to provide any personal information to our website. Children should always get permission from a parent or guardian before sending personal information over the Internet. If you believe your child may have provided us with personal information, you may contact us at 866-712-3422 and we will delete the information. You can find more information about protecting children's privacy by contacting the Federal Trade Commission (FTC) or by viewing its website at http://www.ftc.gov.

Who can I contact for more information?

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact us at webmaster@eatel.com

Where can I get a copy of EATEL's Customer Privacy Rights brochure?

You can download our Customer Privacy Rights brochure as a Adobe PDF below.

Customer Privacy Rights

File Link
EATEL Annual Legal Disclosure 04-01-16 Download