No. No modem is required. We'll run a line directly from your computer to an Internet connection (or "jack") in your wall.
No. FiberEdge High-Speed Internet service consistently delivers sustained high speeds without the need for any sort of "boosting".
In order to provide our customers with the highest level of service, EATEL's Internet Network Team must do regularly scheduled maintenance on our equipment to ensure that it runs smoothly. Since these necessary maintenance and upgrade procedures can occasionally cause degradation or even brief interruptions in service, EATEL's Internet Network Team makes these changes at times when they will affect the least amount of customers. EATEL Scheduled Maintenance hours are 2 a.m. to 6 a.m. Monday-Sunday.
EATEL High-Speed Internet service is perhaps the most reliable service available in Ascension. Because our network is mostly buried underground it is much better prepared to withstand South Louisiana weather with fewer service interruptions.
Just click on the "Security Software" link below, then click the "Download" button. The Installation Wizard will walk you through the installation process step by step.
Note that you must use Internet Explorer 6 or greater to run the Installation Wizard, and that you must supply the "primary email address" associated with your EATEL Internet service.
For complete compatibility testing documentation, please review
this document.
Once you login to the
Webmail interface, click on the Help Menu at the top of the page for complete Webmail instructions.
In an attempt to protect our customers from unsolicited bulk e-mail (also called "spam"), EATEL is following the recommendations of
MAPS (Mail Abuse Prevention System). MAPS is a non-profit organization which tries to rid the Internet of spam by "blacklisting" Internet Service Providers (ISPs) that allow abusive e-mail practices to occur on their system. Put simply, this means they allow the "spammers" to spam.
Anyone who is a customer of one of these ISPs will not be able to send e-mail to an EATEL customer. The mail will be returned to them. While we realize that this may cause an inconvenience for a small number of our own customers, the protection of our customers as a whole is the main concern.
If your mail seems to be working fine but you can't receive mail from people at a certain ISP, you may want to see if that ISP has been blacklisted. First, you'll need to know the IP address of their mail server. To get that, you should contact their ISP and ask for the IP address of their SMTP server. Or if you know the name of their SMTP server (such as "smtp.provider.com" or "mail.provider.com") or their domain name (such as "www.domainname.com"), you can perform a search at the Network Solutions web site .
Next, take the IP address that corresponds to the mail server you entered and submit it here to check the list.
If their mail server is on the list, you should contact their ISP regarding the blacklist. The ISP must then take the necessary steps to secure their servers in order to get removed from the list.
User Guides
