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Use our Online Form to report a problem with your service by email.

GIVE US A CALL: (225) 621-4300 -or- 1-800-621-4211

VISIT US:

Gonzales Service Center

Stop by our Gonzales Service Center to see a hands-on demonstration of our LightWave TV service.

(225) 621-4300 or 1 (800) 621-4211
913 S. Burnside Avenue
Gonzales

Hours:

Monday - Friday
8am to 6pm

Saturday
10 am to 2 pm

get directions

CUSTOMER ACCOUNT INFORMATION automated
(225) 621-4321 or 1 (888) 302-8585

You will need your telephone number or account number, and personal access code, which is printed on your monthly billing statement.

RESIDENTIAL CUSTOMER SERVICE

(225) 621-4300
1 (800) 621-4211

Monday - Friday
7:30am to 5:30pm

Saturday, 9am to 1pm

Please email our
customer service
department using our
Customer Service
Contact Form

Launch Live Help

Monday - Friday
8am to 5pm

Saturday, 9am to 1pm

system requirements

INTERNET SERVICE TECHNICAL SUPPORT

(225) 621-4466
1 (800) 897-5987

Monday - Saturday
7am to 10pm

Sunday, 9am to 8pm

Please use our
Online Form for
Internet technical
support by email.

Launch Live Help

Monday - Saturday
8am to 8pm

Sunday, 9am to 8pm

system requirements

BUSINESS CUSTOMER SERVICE

(225) 621-4300 or 1 (800) 621-4211
Monday - Friday, 8am to 5pm

Please email our customer service department using our
Customer Service Contact Form

REPAIRS

REPORT OUTAGES: 24 hours/seven days a week, call (225) 621-4288 or 1 (866) 647-4288.

EMAIL SUPPORT: Use our Online Form to report a problem with your service by email.

LIVE HELP: Launch Live Help - Monday-Friday, 8 a.m. to 5 p.m. system requirements

PAYMENTS

Payments may be made online
or at the following location:

913 S. Burnside Avenue
Gonzales, Louisiana 70737

get directions

Credit cards payments:

(225) 621-4300 or 1 (800) 621-4211

Monday - Friday, 7:30am to 5:30pm
Saturday, 9am to 1pm

ADVERTISING, MEDIA & PUBLIC RELATIONS

Rockit Science Agency
Contact: Amy Crawford

(225) 615-8895 or
amy@rockitscienceagency.com

TV ADVERTISING SALES

Jan Bogan
Account Executive

Cell: 225-803-2283
Office: 225-644-8888
adsales@eatel.com

Fax: 225-751-2582

CABLE LOCATION To locate cable lines, please call: 1 (800) 272-3020

WEBMASTER

To contact us regarding this web site, please e-mail us at webmaster@eatel.com

EATEL Community Connection

Call Jenny Heroman at 225-621-4310 or email her at jenny.heroman@eatel.com with your story ideas.
You may see one of your ideas air in an upcoming episode of EATEL Community Connection!

Closed Captioning Complaints

Immediate Contact Information

Phone: 225-621-4288
Fax: 225-743-9001
techsupp@eatel.net

Written Complaint Contact Information

Ashley Phillips, C.O.O.
913 S. Burnside Ave.
Gonzales, LA 70737

Phone: 225-621-4403
Fax: 225-743-9001
ashley.phillips@eatel.com

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