Mrs. Kelley needed a new set-top box in time for her daughter's sleepover party that night. She was running a little behind schedule the day she stopped by our Prairieville office. Judy, one of our customer service reps, noticed she was in a hurry and didn't have time to wait even a couple of minutes for her new box to be programmed,
so she offered to personally drop off the
box on her way home from work later
Little things can make a big difference.
Like paying attention to customers
enough to know when they're in a
hurry, and doing what you can
to help them out. For some
companies the extra mile is
just too far to go. For us,
it's second nature.
That's why we're ranked #1
in customer service.†
621-4777 | eatel.com
the EATEL Way.
This story is based on a real EATEL customer service experience. The names have been changed for privacy. †Based on opinions of comparable service from a scientific telephone survey of randomly selected Ascension & Livingston Parish residents conducted in January 2010 by Strategic Marketing & Research, LLC.
She helps a customer with her payment every month.
She helped a customer set up his voice—greeting and all.