Contact

Business Customer Service


Residential Customer Service


Main Office

Stop by our Gonzales Service Center to see a hands-on demonstration of our LightWave TV service.

Gonzales Service Center

Main Office Lobby

913 S. Burnside Avenue Gonzales, Louisiana 70737

Get Directions

Toll Free

(800) 621-4211

Phone

(225) 621-4300

Hours

Monday-Friday 8am-6pm
Saturday 10am-2pm

Live Chat

Residential Customers

Account/Billing Support

Technical Support

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm

Business Customers

Account/Billing Support

Technical Support

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm


Residential Customer Service

Toll Free

(800) 621-4211

Phone

(225) 621-4300

Hours

Monday-Friday 7:30am-5:30pm
Saturday 9am-1pm

Email Us


Chat With Us

Account/Billing Support

Technical Support

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm


Business Customer Service

Toll Free

(866) 625-4100

Phone

EATEL Business Support (225) 621-4100 Venyu Data Center & Cloud Support (866) 978-3698

Email Us

Chat With Us

Chat hours:
Mon-Fri: 8am-5pm
Sat: 9am-1pm


Venyu Support

Venyu Data Center & Cloud Support

Venyu NOC:
24/7 Support
(866) 978-3698



Internet Service Technical Support

Phone

(225) 621-4466

Hours

Monday-Friday 7am-11pm
Saturday 7am-10pm
Sunday 8am-10pm

Email Us

Chat With Us

Chat hours:
Mon-Fri: 7am-11pm
Sat: 7am-10pm
Sun: 8am-10pm


Repairs

Phone

(225) 621-4288

Hours

Monday-Friday 7am-11pm
Saturday 7am-10pm
Sunday 8am-10pm

Email Us

Chat With Us

Chat hours:
Mon-Fri: 7am-11pm
Sat: 7am-10pm
Sun: 8am-10pm


Payments

913 S. Burnside Avenue Gonzales, Louisiana 70737

Get Directions

Phone

Credit cards payments: (225) 621-4300

Hours

Monday-Friday 7:30am-5:30pm
Saturday 9am-1pm

Payments may also be made online.


Advertising, Media, and Public Relations

Tiffany Rhodes

Communications Manager
Email
Office: (225) 621-4714


TV Advertising Sales

Jan Bogan

Account Executive
Email
Cell: (225) 803-2283
Office: (225) 644-8888

Desiree Maduro

Account Executive
Email
Office: (225) 644-8888


Post Flood Inspection Video

Did you experience flooding?

Learn how to self-inspect your EATEL equipment & determine next steps for service restoration

Click to Watch Video


Other Contacts

Cable Location

To locate cable lines:

Phone

(800) 272-3020

Webmaster

Email us regarding this website


Closed Captioning Contacts

Reporting Immediate Closed Captioning Operational Issues:

Phone

(225) 621-4288

Fax

(225) 743-9001


Closed Captioning Written Complaints:

Janet Britton, General Counsel

913 S. Burnside Ave. Gonzales, LA 70737

Phone

(225) 621-4288

Fax

(225) 743-9001

Venyu Product Support

Account Hold

Report an Outage